Private groups: 1-4 passengers
If your pick up point is out of the 10km perimeter zone but is on the way to your desired trip there is no extra charge. On the other hand if your pick up point is out of the perimeter zone and not on the way for the trip then when you will fill in the reservation form, automatically will be displayed our new offer for your excursion with the increased costs based on the new kilometer distance.
A private trip can be designed according to your preferences just for you, more over the pickup/drop-off point will be your resort of stay. On the other hand if you participate in a mix group the program is standard according to the company’s schedule and cannot be amended. For the participants of the mix groups the meetings points are specific. If your resort of stay is far from these specific meeting points the expenses for your transport in order to go from your accommodation to these meeting points (and vice versa) are not provided from our company.
If you choose a private trip there are plenty ways of payment, you can prepay online throughout our website, you can pay direct to the driver at the end of your trip with cash or alternately you can come to our office. If you prefer to participate in a mix group then the payment of your ticket can be made only online or alternately you come to our office. (Reservations are accepted no later than 2 days before the day trip).
Escort is the person who will be with you from the time boarding to the vehicle until the end of the trip to the drop-off point – your resort of stay. The escort doesn’t have the right to have entrance in museums or archaeological sites.
On the other hand an official guide is the person who has university certified education. Only the official certified guides are allowed to have entrance at any site no matter if it will be archaeological or not. Since the daily trip that you will choose includes museums etc…
No, if your resort of stay is not out of the 10 km perimeter zone of Chania city center, if don’t exceed predetermined time duration or if you don’t want an escort/official guide.
All the vehicles of our company have in the windscreen the logo our company (Edem Travel Agency) more over the escort/official guide/driver will be informed about your name.
Of course but having first discussed about it with us through email
When the number of passengers is up to 4 the trip is usually made by Mercedes taxi , for groups of 5-10 & 11-19 passengers the trips are usually made by Mercedes Sprinter while for groups of 20-30 & 31-50 category the trip is made by coach such us Mercedes, Setra ,Neoplan etc.
Some excursions such us Samaria gorge, Balos Gramvousa cruise, Spinalonga, Botanical park and Agia Triada Monastery have specific pick-up time and you can not start your excursion at any time due to specific boat time departures, specific opening times to the museums, monasteries and etc..
If the day of the excursion the client doesn’t come to the meeting point at the pre-agreed meeting time, the driver of our company is obligated to wait maximum 10 minutes, after that time the driver will depart and No refund will be given. In that case the company has no responsibility for carrying out the excursion.
Due to coronavirus you can request total refund up to 48 ours before your arrival to Crete, in order to refund your money we need: Bank Name, Swift Code, IBAN number, Account’s owner name & reservation voucher number.